Privacy Policy

Entity: Canopus Networks Pty Ltd and its affiliated companies (we, us, our)
Contact: Chief Information Security Officer, Canopus Networks
Email: security@canopusnet.com

Introduction

This Privacy Policy applies to Canopus Networks Pty Ltd and its affiliated companies in relation to our operations and explains how we handle personal information and comply with the requirements of applicable privacy laws (Privacy Laws). This Privacy Policy is subject to any applicable local Privacy Laws. We recognise the importance of your privacy and that you have a right to control how your personal information is collected and used.

1. Collection of personal information

1.1 We may collect personal information from customers (existing and prospective), suppliers, contractors, prospective employees, and consumers and other individuals for various business and other purposes further listed in section 2.2 below.

1.2 The types of personal information we may collect include:

• (a) contact details (e.g., name, mailing or street address, email address, phone details);
• (b) information about your employment (e.g., place of work, position, authority to transact with us, etc.);
• (c) information about your purchases and prior dealings with us or our affiliated companies;
• (d) information required as part of a recruitment process; and
• (e) statistical information regarding the use of our websites, including website users' IP addresses, device ID, device type, geo-location information, ad data, and the dates and times of visits.

1.3 We may collect personal information in a range of different ways, either directly from you, or from:

• (a) our interactions with you (e.g. records of telephone calls, emails, social media messages);
• (b) our websites (e.g. registration, purchases, or interactions with our app/services);
• (c) use of social media;
• (d) orders for products or services;
• (e) employment or consultancy applications;
• (f) third party service providers;
• (g) requests for brochures or mailing lists;
• (h) warranty claims;
• (i) provision of customer service and support;
• (j) responses to surveys or research;
• (k) your guardians or parents; and
• (l) your lawyers or advisers.

1.4 If you do not provide us with the information we request, we may not be able to fulfill the relevant purpose of collection.

1.5 Where practicable, we collect personal information directly from you. If we receive information about you from someone else, we will take reasonable steps to ensure you are aware of the collection.

2. Use and disclosure of personal information

2.1 In general terms, we collect, hold, use and disclose personal information for the following purposes:

• (a) supplying products, services or information to our customers;
• (b) obtaining products, services or information from our suppliers;
• (c) responding to enquiries;
• (d) conducting publicity campaigns in accordance with the law;
• (e) managing and improving our website, services and social media;
• (f) administering rewards, surveys or other content;
• (g) assessing and processing warranty claims;
• (h) processing and assessing employment applications;
• (i) enforcing or obtaining advice on agreements;
• (j) undertaking research and surveys; and
• (k) complying with legislative and policy requirements (OH&S, environmental).

3. Disclosing personal information

3.1 We may share information with related bodies corporate, business partners, and organisations that provide products or services to us (e.g., customer care, promotions, direct marketing). Communications will comply with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and the Privacy Act 1988 (Cth).

3.2 Additionally, we may disclose personal information to another organisation if:

• (a) necessary to provide a requested product or service;
• (b) necessary to protect rights, property, or personal safety;
• (c) assets and operations are being transferred as a going concern;
• (d) you have provided consent; or
• (e) required or authorised by law or court order.

3.3 We only use or disclose personal information for secondary purposes if you have consented or it is allowed by Privacy Laws.

4. Service providers

4.1 We use service providers including:

• (a) third party suppliers;
• (b) existing and potential agents;
• (c) current business partners;
• (d) government agencies or law enforcement; and
• (e) other third parties authorised by you.

4.2 Service providers are required to adhere to strict privacy guidelines and not use information for unauthorised purposes.

5. Disclosure of information outside the jurisdiction of collection

5.1 We may disclose personal information outside the jurisdiction of collection (e.g., transferring to or holding information in Australia). We comply with all applicable laws relating to cross-border data disclosure.

6. Direct marketing

6.1 We send marketing materials in accordance with applicable laws or with your prior consent.

6.2 To opt-out, contact support@canopusnet.com or use the unsubscribe facilities in communications.

7. Our website privacy practices

7.1 We use cookie technology to provide services and estimate traffic patterns.

7.2 You may set your browser to refuse cookies, though this may limit website functionality.

8. Links to other websites

8.1 We are not responsible for the content or privacy practices of linked third-party websites.

9. Employee information

9.1 This Privacy Policy does not apply to the handling of information about employees by us.

10. Recruitment

10.1 Information from applications is used to assess suitability and may be disclosed for testing (aptitude, medical) and HR management.

10.2 Specific consent may be requested for medical or psychological testing and contacting references.

10.3 Refusal to provide information may affect the success of the application.

10.4 You may be asked if your information can be shared with related bodies corporate for other positions.

11. Accessing and correcting the information we keep about you

11.1 Request access by contacting support@canopusnet.com. Records are usually provided within 30 days.

11.2 Contact us to correct inaccurate information or request deletion (unless retention is required for legal reasons).

12. How we hold and secure your personal information

12.1 We take reasonable steps to secure electronic personal information from misuse, loss, and unauthorised access. Personnel and third-party processors are required to handle information responsibly.

13. Retention of information

13.1 When no longer needed, we take steps to de-identify or destroy the information.

14. Contacting Us

14.1 For concerns, complaints, or questions:

• Chief Information Security Officer
• Email: security@canopusnet.com
• Address: Suite 104, 141 Walker Street, North Sydney, New South Wales, 2060, Australia

14.2 Complaints should be in writing. We will investigate and respond within a reasonable time. You may have the right to complain to an applicable regulator if dissatisfied.

15. Future changes

15.1 We reserve the right to change this Privacy Policy at any time by posting an updated version on our website.

15.2 If we use information for a materially different purpose than originally collected, we will notify individuals via email or website notice and seek consent where necessary.